Paid a month ahead, stopped whenever you say, never split in half.

Two sentences, if you are in a hurry

Lines are paid for one month ahead, stood down at any point you choose, and the standing down bites once the paid stretch closes. Half months stay whole; bill you incorrectly and we put it right and return the difference.

The shape of the charge

• The wording on your statement will be FORTIFY 24X7.
• A line bills monthly, up front, from a card.
• Charging starts at checkout and returns on that same calendar date.
• The board can hold twenty lines and still produce one subscription with one charge.

Standing down

Two ways to stand the watch down. Close it yourself inside the billing portal, or send word to support@secureopssolutions.com using whichever address sits on the account. Either route stops the next charge. Neither route reverses money already collected.

Nothing goes dark early either. Agents stay live and engineers stay reachable until the paid stretch expires, and there is a proper handover during which copies of your material come back wherever a platform permits an export.

Half a month is still a month

Stand down on day nine of a month already settled, and the month still finishes. Nobody gets it back. Rates on this site treat one month as the smallest unit there is, and carving pieces off it for one firm raises the figure for every other.

Money that goes back with no argument

Some of these are our fault outright. Nobody should have to argue a case for them.

• Billed twice. A duplicate returns in full the moment it has been confirmed.
• Wrong number of units. Billed above the count you agreed, and the excess returns.
• Charged after standing down. A charge taken after a stand-down already sitting with us returns in full.
• Undeliverable. Where an order is accepted and the line then turns out not to run on your platform, that line is returned entirely.

Anything agreed goes back to whichever card paid it. Banks generally want a working week or two to show it.

Money that does not move

• A month that expired while nobody was using what it paid for.
• Delay that happened at your end: access nobody ever sent, or machines nobody ever offered up for enrolment.
• Disappointment at a limit a console page already spelled out. Those edges are printed in advance precisely so this never comes up.
• Anything older than the current stretch and the one directly preceding it, unless law requires otherwise.

Ring us before you ring the bank

Banks freeze accounts the moment a chargeback opens, and a frozen account is cover switching itself off while somebody at a bank works a process that can run for weeks. Every billing disagreement this room can remember got settled by the two sides writing to each other. Writing is quicker, and it leaves none of your machines unattended meanwhile.

Moving what sits on the board

Lines and their counts both move from the portal. An addition joins the following charge. A removal bites from that date onward, and the month under way earns no credit. Want it done some other way? Say so, and the answer will be a straight one.